This Refund Policy explains how refunds, cancellations, trials, and subscription changes work for Heyshift SaaS subscriptions. It applies unless your signed order form, master services agreement, statement of work, or other written agreement with Heyshift says something different.

Heyshift sells primarily to United States business customers on a seat-based subscription model.

Trials and pilots

If your plan includes a free trial or evaluation period, you may cancel before the trial ends and no subscription fees will be charged for that trial unless your order states otherwise.

Pilot programs, enterprise evaluations, and implementation projects may have separate commercial terms. Those written terms control if they conflict with this page.

Subscription fees

Paid subscriptions are generally billed in advance based on the plan, seat count, billing term, and services stated in your order. Unless your order says otherwise, subscription fees are non-refundable once the subscription term begins.

We use this approach because Heyshift reserves platform capacity, onboarding support, account configuration, and customer success resources for each subscribing customer.

Cancellations

You may cancel renewal by giving notice according to your order or the Terms of Service. Cancellation stops future renewals but does not automatically refund fees already paid for the current term.

If you stop using the Services during a paid term, unused time is not refunded unless required by law or agreed in writing by Heyshift.

Seat changes

If you add seats during a term, additional fees may be prorated or co-termed with your renewal date, depending on your order.

If you reduce seats during a term, the reduction usually takes effect at the next renewal unless your order states otherwise. Mid-term seat reductions do not automatically create a refund or credit.

Refunds we may approve

Heyshift may, in its discretion, issue a refund or account credit in limited situations such as:

Duplicate payments.
Billing errors caused by Heyshift.
Charges made after a timely cancellation request that Heyshift did not process correctly.
Service commitments expressly promised in a signed order that Heyshift materially failed to meet after a reasonable opportunity to cure.

Approved refunds are returned to the original payment method when practical or issued as an account credit.

Non-refundable items

Unless your order says otherwise, the following are non-refundable:

Setup, onboarding, implementation, migration, training, or professional services fees.
Custom development, custom reporting, or integration work.
Taxes, payment processing fees, bank fees, or currency conversion charges that cannot be recovered.
Subscription fees for time already elapsed in the current term.

How to request a refund

Email hello@heyshift.io with the subject “Refund request.” Include:

Company name.
Billing contact.
Invoice number or payment date.
Reason for the request.
Any cancellation confirmation or related correspondence.

We may ask for additional information to verify the account and payment.

Processing time

If approved, refunds are usually initiated within 10 business days. Banks, card networks, and payment providers may take additional time to post funds.

Chargebacks

Please contact us before filing a chargeback so we can investigate billing questions quickly. If a chargeback is filed, we may suspend the affected account while the dispute is pending, to the extent permitted by law and contract.

Changes to this policy

We may update this Refund Policy from time to time. The “Last updated” date shows when this page was last revised.

Contact

Billing and refund questions: hello@heyshift.io